Privacy Policy

1. Information we collect

We collect information you provide to us directly, information we collect automatically when you use our website, and information from third-party platforms through which you contact us.

Information you provide directly

• Full name
• Email address
• Phone number
• Home or business address
• Information about your home or property (square footage, number of bedrooms and bathrooms, pets)
• Preferred cleaning frequency and service type
• Payment information (processed securely through Square — we do not store card numbers)
• Communications you send us via email, text, or our website contact form

Information collected automatically

• Pages you visit on briscleaningak.com
• Time and date of your visit
• Browser type and device information
• IP address
• Referring website or source

Information from third-party platforms

If you contact us through Facebook, Instagram, Google, or another third-party platform, we may receive information you provide through those platforms, such as your name, contact information, and the content of your message. Those platforms have their own privacy policies that govern how they collect and use your data.

2. How we use your information

We use the information we collect for the following purposes:

To provide and manage our services

• Schedule and confirm cleaning appointments
• Coordinate with our cleaning team regarding your home and preferences
• Process payments for services rendered
• Send appointment reminders, confirmations, and follow-up communications

To communicate with you

• Respond to your inquiries, requests, and feedback
• Send you quotes and estimates based on your home information
• Request reviews of our services after a completed clean
• Send occasional promotions or service updates (only if you have opted in)

To improve our services

• Understand how clients find and use our website
• Improve our booking process, communications, and service quality
• Track service history and preferences to better serve returning clients

Legal and operational purposes

• Comply with applicable laws and regulations
• Protect the safety and security of our clients, team, and business
• Enforce our terms and resolve disputes

3. How we share your information

We do not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your information in the following limited circumstances:

Service providers

We work with third-party service providers who help us operate our business. These providers may have access to your personal information only as needed to perform their functions and are obligated to protect it. Our current providers include:

• GoHighLevel — our CRM and communication platform, used to manage client records, appointments, and automated communications
• Square — our payment processor, used to securely process credit and debit card payments
• Formspree — used to process website contact form submissions
• Google Workspace — used for email communication
• Netlify — used to host our website

Legal requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Bri's Cleaning, our clients, or the public.

Business transfers

In the event that Bri's Cleaning is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change via email or a prominent notice on our website.

4. Cookies and tracking

Our website uses cookies and similar tracking technologies to improve your experience and help us understand how visitors use our site.

What cookies we use

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — help us understand how visitors interact with our site (we use Google Analytics for this purpose)
• Advertising cookies — if you arrived at our website through a Facebook or Google ad, those platforms may place cookies to measure ad performance

Your choices

Most web browsers allow you to control cookies through your browser settings. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Please note that disabling certain cookies may affect the functionality of our website.

5. SMS communications

By providing your phone number and submitting our contact form, you may consent to receive text messages from Bri's Cleaning. We send two types of SMS messages:

Transactional messages

These are messages related to your cleaning services, including appointment confirmations, reminders, scheduling updates, and follow-up messages after your clean. These are sent in connection with services you have requested.

Marketing messages

These include promotional offers, seasonal specials, or service announcements. You will only receive marketing texts if you explicitly opt in by checking the marketing consent box on our contact form.

We do not share your phone number with third parties for their own marketing purposes.

6. Data retention

We retain your personal information for as long as necessary to provide our services to you and to comply with our legal obligations. Specifically:

• Active client records are retained for the duration of our business relationship
• After a client relationship ends, we retain records for up to 3 years for accounting and legal purposes
• Inquiry and contact form data from individuals who did not become clients is retained for up to 12 months
• Payment records are retained as required by applicable tax and financial regulations

You may request deletion of your personal information at any time by contacting us. We will honor deletion requests to the extent permitted by law.

7. Your rights

Depending on your location, you may have the following rights with respect to your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to legal retention requirements
• Opt-out — opt out of marketing communications at any time
• Data portability — request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to your request within 30 days.

8. Children's privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or by a notice on our website.

Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.

10. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: